Refund & Cancellation Policy

1. Scope

This policy explains billing, cancellation, and refunds for DPE Connect pilot membership. It does not apply to examiner practical test fees, which are paid directly to examiners.

2. Pilot membership billing

Pilot membership is a monthly subscription billed through Base44 Payments. The price in effect at the time of purchase is shown on the Membership page before you check out. Your subscription renews automatically each month at the then-current price until you cancel.

Membership access is tied to the account that purchased it and begins once the payment has cleared.

3. Cancellation

You may cancel at any time by contacting our support address from the email address on your account, or through the subscription management link in your payment receipt.

Cancellation stops future renewals. Your membership remains active through the end of the period you have already paid for, and you will not be charged again after that date. No cancellation fee applies.

4. Refunds

Monthly subscription charges are generally non-refundable, including partial months and periods in which you did not use the membership.

We will refund duplicate charges, charges made in error, and charges that our records show were not authorized, and we will honor any refund or cancellation right you have under applicable consumer law. Requests should be sent within 30 days of the charge.

Approved refunds are returned to the original payment method. Timing depends on the payment provider and your bank.

5. Failed payments

If a renewal payment fails, we may retry it and may suspend membership access until payment succeeds. Access is restored once the outstanding payment clears.

6. Price changes

We may change the membership price. We will give advance notice before a price change applies to your subscription, and you may cancel before it takes effect.

7. Examiner accounts

Membership-level access is included with a published examiner listing at no charge. There is nothing to cancel and no subscription is created.

8. Checkride fees

Practical test fees are set by, and paid directly to, the examiner. DPE Connect does not collect or hold these funds and cannot refund them. Refunds, cancellations, discontinuances, and rescheduling for a checkride are governed by the examiner's own terms and applicable FAA rules. Contact the examiner directly.

9. Chargebacks

If you believe a charge is wrong, contact us first so we can look into it. Initiating a chargeback without contacting us may result in suspension of membership while the dispute is resolved.

10. Contact

Billing and refund questions may be sent to our support address.